Terms and Conditions
Effective Date: [Insert Date]
Welcome to the CuraPhyx website (www.curaphyx.co.uk). By accessing or using our Website and services, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before using our services.
1. Introduction
CuraPhyx provides online pharmacy and healthcare services, including but not limited to:
- Online consultations
- Prescription treatments
- Pharmacy medicines (P medicines)
- Health and wellness products
- Medication dispensing and delivery services
These Terms govern your use of our Website and all associated services.
2. Use of the Website
The information provided on this Website is for general informational purposes only and should not be considered medical advice.
Always consult a qualified healthcare professional before making decisions regarding your health.
By using this Website, you agree that:
- You will provide accurate and truthful information during consultations.
- You will not use the Website for unlawful purposes.
- You will not attempt to disrupt, damage, or interfere with the Website’s operation.
You must be at least 18 years of age to use our consultation services.
3. Our Services
CuraPhyx offers online consultations and pharmacy services where qualified healthcare professionals assess patient information and determine whether treatment is clinically appropriate.
Where appropriate, medication may be prescribed and dispensed.
All treatment decisions are made in accordance with professional standards and regulatory guidance set by the General Pharmaceutical Council.
We reserve the right to decline a consultation, prescription, or order where it is deemed inappropriate or unsafe.
Our services are intended for patients located within the United Kingdom.
4. Online Consultations
When completing an online consultation, you must provide accurate, complete, and truthful information regarding your health, medical history, and current medications.
Providing incorrect or misleading information may result in:
- Refusal of treatment
- Cancellation of an order
- Suspension of your account
Where clinically necessary, our prescribers may verify information through appropriate healthcare records where available.
5. Prescription Policy
All prescriptions issued through CuraPhyx are subject to clinical judgement and professional discretion.
We may refuse to prescribe medication where:
- The treatment is not clinically appropriate
- There are concerns regarding patient safety
- There is potential misuse of medication
- Consultation responses are incomplete or inconsistent
Repeat orders for medicines that may be subject to misuse will be closely monitored.
6. Payment and Refund Policy
Payments for consultations, treatments, or products must be made at the time of ordering.
Consultation Fees
Consultation fees may be non-refundable once a consultation has been reviewed by a clinician.
Medication and Product Refunds
Due to safety and regulatory requirements, medications cannot be returned or refunded once dispensed, unless:
- The medication was supplied incorrectly
- The product is faulty or damaged
Order Cancellation
Orders may only be cancelled before medication has been dispensed or dispatched.
Refund Processing
Approved refunds will normally be processed within 1-5 business days via the original payment method.
7. Medication Delivery
We aim to dispatch medications within the timeframes stated at checkout.
Delivery times may vary due to:
- Courier delays
- Weather conditions
- Circumstances outside our control
CuraPhyx cannot be held responsible for delays caused by third-party delivery providers.
If your medication does not arrive within the expected timeframe, please contact our support team.
All medications supplied are for personal use only and must not be shared with others.
8. Privacy and Data Protection
Your personal information is handled in accordance with our Privacy Policy and applicable UK data protection laws.
We process personal data in compliance with the UK GDPR and guidance from the Information Commissioner’s Office.
9. Intellectual Property
All content on this Website, including text, graphics, logos, images, and software, is the property of CuraPhyx or its licensors.
You may not:
- Copy
- Reproduce
- Distribute
- Modify
any Website content without prior written permission.
10. Limitation of Liability
While we aim to ensure that all information on the Website is accurate and up to date, CuraPhyx makes no guarantees regarding completeness or accuracy.
To the fullest extent permitted by law, CuraPhyx shall not be liable for any loss or damage arising from the use of this Website or our services.
Nothing in these Terms excludes liability where it cannot legally be excluded under UK law.
11. Third-Party Links
Our Website may contain links to third-party websites.
CuraPhyx is not responsible for the content, policies, or practices of external websites.
12. Changes to These Terms
CuraPhyx reserves the right to update or modify these Terms at any time.
Any updates will be posted on this page with a revised effective date.
Your continued use of the Website constitutes acceptance of the updated Terms.
13. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Information
If you have any questions about these Terms or our services, please contact:
CuraPhyx
Email: info@curaphyx.com
Address: