Introduction
Welcome to CuraPhyx.
CuraPhyx is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and we are registered with the Information Commissioner’s Office.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect and process the following categories of information:
Personal Information
This may include:
- Full name
- Address
- Email address
- Telephone number
- Date of birth
- Account login information
Health Information
To provide pharmacy and prescribing services we may collect health information including:
- Medical history
- Current medications
- Consultation responses
- Prescription information
- Relevant health conditions
Payment Information
When making purchases, payment details such as card information and billing address are processed securely through authorised payment providers.
Technical Information
When you visit our website we may automatically collect information such as:
- IP address
- Browser type
- Device information
- Pages visited and usage behaviour
This information helps us improve website performance and security.
2. How We Use Your Information
We use your personal information for the following purposes:
Providing Healthcare Services
To assess consultations, review treatment requests, dispense medications, and provide pharmacy services.
Communication
To send important service-related communications including:
- Consultation updates
- Prescription notifications
- Order confirmations
- Healthcare information relating to your treatment
Payment Processing
To process payments and manage billing for products and services.
Legal and Regulatory Compliance
To comply with legal obligations, pharmacy regulations, and professional record-keeping requirements.
Service Improvement
To understand how our website and services are used so we can improve patient experience and functionality.
3. Data Sharing and Disclosure
Your information may be shared where necessary with:
Healthcare Professionals
Pharmacists, prescribers, and other regulated healthcare professionals involved in your care.
Payment Processors
Secure payment providers who process transactions on our behalf.
Service Providers
Third-party organisations who assist with services such as:
- Website hosting
- IT support
- Delivery and logistics
- Data analytics
Legal and Regulatory Authorities
Where required by law or to comply with regulatory obligations.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website functionality and user experience
- Analyse website traffic and performance
- Support security and fraud prevention
You can control cookie settings through your browser preferences.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encryption of sensitive data during transmission
- Secure servers and monitored systems
- Restricted access to authorised personnel only
We take reasonable steps to ensure your information is protected against unauthorised access, loss, misuse, or disclosure.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal and regulatory obligations.
Healthcare records may be retained in accordance with professional and regulatory record-keeping requirements.
When personal data is no longer required, it will be securely deleted or anonymised.
7. Your Data Protection Rights
Under UK data protection law, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request restriction of certain types of processing
- Request deletion of your personal data where applicable
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to external websites. CuraPhyx is not responsible for the privacy practices or content of third-party websites.
We encourage you to review their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations.
Any updates will be published on this page and the revised policy will take effect immediately upon publication.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
CuraPhyx
Email: info@curaphyx.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled improperly.