At CuraPhyx, we aim to provide a safe and reliable pharmacy service. Please read the following information regarding cancellations, returns, and refunds.
Order Cancellation
You may cancel your order at any time before it has been processed and passed to our pharmacy for dispensing or dispatch.
Once an order has entered the dispensing process or has been dispatched, it can no longer be cancelled.
Medicines and Healthcare Products
For health, hygiene, safety, and legal reasons, we are unable to accept returns of medical products. This includes both:
- Prescription medicines
- Non-prescription medicines
- Healthcare treatments supplied through our consultation service
If you have unwanted or unused medicines, we recommend returning them to your local pharmacy for safe disposal.
Damaged, Faulty, or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us as soon as possible.
Where appropriate, we will either:
- Replace the item, or
- Provide a refund for the amount paid.
In some cases, we may request photographic evidence of the issue before processing a replacement or refund.
We may also ask you to return the item following our instructions so that we can investigate the issue.
Refund Requests
Refund requests for damaged, faulty, or incorrectly supplied items will be considered for up to 7 days from the date you receive your order.
Unfortunately, we are not able to cover the cost of returning items unless the product supplied was incorrect or faulty.
Refund Processing
If a refund is approved, it will be issued to the original payment method used at checkout.
Once processed, refunds typically appear in your account within 4–5 working days, depending on your bank or payment provider.
Contact Us
If you have any concerns about your order, please contact our customer care team:
CuraPhyx
Email: info@curaphyx.co.uk
Phone:
Address: